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No internet for over 24 hrs 16Feb20

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Level 2

Have had no internet for over 24 hrs, and have been unable get any info/help on the phone. Cannot see anything online to explain this. Is there an outage in my area- Marrickville?

3 REPLIES 3
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Moderator

Hi @Leeesa,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM,please refer to this link: How do I private message (PM) in the community

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Level 2

I can't PM you because this I don't get this "send a message" box when I click on your name:

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Please let me know if you got this message

Moderator

Hi @Leeesa, thanks for providing the account details via PM. We have checked the status of your connection and we can see a possible line fault causing the issue, but we'd like to make sure and perform further testing.

 

By the way, do you have a telephone handset connected along with the modem? If so, please check if you're getting a dial tone and if the call quality is good.

 

If no telephone handset connected, please advise us once you get home so we can walk you through with some troubleshooting. Thank you.