No internet light on modem since signing up

[katiewood2434]

We have had no internet now since signing up to TPG almost 2 weeks ago, and have been paying for a service we cannot use. All green lights solid on NBN box, just no internet light on modem supplied by TPG. Have called multiple times and spoken to the engineering team for the last week who continue to advise that the NBN co is still working on the issue. What the issue is nobody has been able to tell us. Extremely frustrating

[BasilDV]

Hi @katiewood2434

Thanks for raising this to our attention.

We'd like to have a better understanding of the situation and provide updates in regards to your case.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[BasilDV]

Hi @katiewood2434

We understand that a TPG technician has been booked to check your service.

Further updates will be provided by your assigned Engineer once available.

Let us know if you need further assistance.

BasilDV