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No internet/phone line connection

Level 1a
No NBN connection for over 4 hours. No planned outages in the area, no NBN co outages either.

Hi @Lilanz,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage on the NBN network.


Check our page Service Status for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: Troubleshooting no internet connection