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No internet service since Friday

Level 1b
Internet was working Friday morning and stopped sometime after 10am. There is no internet light on the modem. If I try to call our home number from my mobile there is nothing. We don't actually use the house number other than for internet so no phone plugged in.

Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards

Level 1b
PM sent

HI there Phillipsfam,


Great, Thank you for that having a quick look now,


Bare with me for a moment Smiley Happy



Kind regards