No internet service since Friday

[Phillipsfam]

Internet was working Friday morning and stopped sometime after 10am. There is no internet light on the modem. If I try to call our home number from my mobile there is nothing. We don't actually use the house number other than for internet so no phone plugged in.

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[Phillipsfam]

PM sent

[Ken-C]

HI there Phillipsfam,

Great, Thank you for that having a quick look now,

Bare with me for a moment 

Kind regards