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No internet service since Friday

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Level 1b
Internet was working Friday morning and stopped sometime after 10am. There is no internet light on the modem. If I try to call our home number from my mobile there is nothing. We don't actually use the house number other than for internet so no phone plugged in.
3 REPLIES 3
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

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Level 1b
PM sent
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Moderator

HI there Phillipsfam,

 

Great, Thank you for that having a quick look now,

 

Bare with me for a moment Smiley Happy

 

 

Kind regards