NBN box connection flashed red. After numerous resets it is now all blue, but now TP-Link VR1600V has no DSL or Internet lights on. When nothing was working I pushed the reset on the modem. Have tried to find a fix on line and tried to contact TPG. Don't know what to do next. Any help would be appreciated.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for your reply. Tried all your suggestions before starting this post. Finally managed to talk to someone in support but they could not help. I'm waiting (and waiting) for a tech to call me back. It's hard to run a business from home without phone or internet.
We appreciate your effort in taking the time to troubleshoot, @wmoodie. We sincerely apologise for the inconvenience this ongoing issue is causing you. We'd like to look into this and check what can be done to fast track the resolution.
Please send us a private message with your TPG account details. Thank you.