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No internet since problem with NBN connection flashing red.

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wmoodie
Level 2

NBN box connection flashed red. After numerous resets it is now all blue, but now TP-Link VR1600V has no DSL or Internet lights on. When nothing was working I pushed the reset on the modem. Have tried to find a fix on line and tried to contact TPG. Don't know what to do next. Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

In order for us to further assist you, you will need to send your account details via PM so we can take a look.

View solution in original post

6 REPLIES 6
Kevlee729
Level 2
Same here.
I am in Hoppers Crossing of Victoria.
Riezl
Moderator

Hi @wmoodie and @Kevlee729 ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

wmoodie
Level 2

Thanks for your reply. Tried all your suggestions before starting this post. Finally managed to talk to someone in support but they could not help. I'm waiting (and waiting) for a tech to call me back. It's hard to run a business from home without phone or internet.

Riezl
Moderator

We appreciate your effort in taking the time to troubleshoot, @wmoodie. We sincerely apologise for the inconvenience this ongoing issue is causing you. We'd like to look into this and check what can be done to fast track the resolution.

 

Please send us a private message with your TPG account details. Thank you.

wmoodie
Level 2

Thanks for your message. I rang tech support again this morning. Maybe something will happen tommorow afternoon?

Riezl
Moderator

In order for us to further assist you, you will need to send your account details via PM so we can take a look.

View solution in original post