No internet through new NBN connection

[Amitha1960]

My NBN was connected by the technician about 1.5 hours ago. I still don't have internet. He said that it should be on within 2 hours maximum. Please let me know the status.

[Will]

Hi @Amitha1960 

Welcome to the Community!

I looked into the status of your connection using community details as reference and it seems like the service is already working at this point. Our system shows that it's been connected for an hour already. Would you be able to confirm it from your side?

Regards,