Welcome to the community!
Thanks for raising this to us, aleung1985.
Are you still having issues with the service? If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community.
Regards,
NBN box outage no internet in Wantirna
