Hi @TLD,
For connection issues, we recommend the best thing to do first is to check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.
Should you still require assistance, let us have your Customer ID or username via private message so we can have our Tech team to assist you further.
Thanks!
Ahra_G
No internet connection for 3 days since a storm on the southside of Brisbane.
No advice about how long this will take to rectify has been received.
Anyone else in the same boat?
