No internet

[itachi46]

Hi, we have intermittent internet connection since 2 days ago. I checked TPG outages and NBN outages pages and no issues recorded. Can you please check.
Thank you

[Anonymous]

Hi @itachi46,
 

We'd love to help get to the bottom of this, could you send us your details (Username/Customer ID together with the address on file) so we can proceed with the initial assessment and investigation.

How to send a PM? 

Regards,

Hi, we have intermittent internet connection since 2 days ago. I checked TPG outages and NBN outages pages and no issues recorded. Can you please check.
Thank you

[itachi46]

Hi, thanks for replying.

Now internet is completely disconnected.

[Daisy_Dhen]

Hi @itachi46, 

I'm stepping in as Shane is already out of the office. 

Please edit your recent post as it contains your account details. Refrain from posting your info in public for security. 

I managed to check your account and we're detecting a possible issue on the line. I have escalated this matter to our engineering team for further investigation. Your case number us 12472634. 

Regards, 

Daisy_Dhen

[itachi46]

Thanks Daisy.

I have editted the previous post, too. 

[Daisy_Dhen]

Hi @itachi46,

Our recent test shows the service quality has now improved. Let us know if you need further assistance. 

Regards, 

Daisy_Dhen

[itachi46]

Still no internet. Please investigate. I have also called the 1300 number. Raymond said he's escalating this issue to the engineers. But I did not receive any email regarding this escalation

[Daisy_Dhen · Accepted solution]

Hi @itachi46, 

We can see that your connection is stable for almost 8hours now. Let us know if you're still having issues with your service. Thanks

[itachi46]

Hi Daisy,

Yes, internet is back on this morning. Hope all issues are resolved.

Thank you for your help and prompt replies

[Daisy_Dhen]

Glad to help. Enjoy the weekend!