No internet

Highlighted
Level 2

Hi, 

I have no internet on my HFC NBN connection. The internet light is off on the router Archer VR1600v.

There are 4 green lights on the Arris NBN modem.

Router logs below.

I called technical support yesterday but received no update yet.

 

Can you please help? Internet has been lost for almost 10 hours.

 

 

2016-01-01 16:24:58PPPInformationppp3 sent [PADI Host-Uniq(0x00006e1b)]
22016-01-01 16:24:48PPPInformationppp3 sent [PADI Host-Uniq(0x00006e1b)]
32016-01-01 16:24:43PPPInformationppp3 sent [PADI Host-Uniq(0x00006e1b)]
42016-01-01 16:24:39PPPErrorppp3
52016-01-01 16:24:30PPPInformationppp3 sent [PADI Host-Uniq(0x00006d33)]
62016-01-01 16:24:30PPPErrorppp3
72016-01-01 16:24:13PPPInformationppp3 sent [PADI Host-Uniq(0x00006c08)]
82016-01-01 16:24:03PPPInformationppp3 sent [PADI Host-Uniq(0x00006c08)]

 

 

 

1 REPLY 1
Highlighted
Moderator

Hi @tommyqqt, we have also received your other post, which confirms that the no connectivity and speed issue has been resolved.

 

https://community.tpg.com.au/t5/Broadband-Internet/Download-speed-slower-than-upload-speed-NBN-50/m-...

 

Should you need any assistance, feel free to message us. Thank you.