No internet

[tommyqqt]

Hi, 

I have no internet on my HFC NBN connection. The internet light is off on the router Archer VR1600v.

There are 4 green lights on the Arris NBN modem.

Router logs below.

I called technical support yesterday but received no update yet.

Can you please help? Internet has been lost for almost 10 hours.

2016-01-01 16:24:58	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006e1b)]
2	2016-01-01 16:24:48	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006e1b)]
3	2016-01-01 16:24:43	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006e1b)]
4	2016-01-01 16:24:39	PPP	Error	ppp3
5	2016-01-01 16:24:30	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006d33)]
6	2016-01-01 16:24:30	PPP	Error	ppp3
7	2016-01-01 16:24:13	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006c08)]
8	2016-01-01 16:24:03	PPP	Information	ppp3 sent [PADI Host-Uniq(0x00006c08)]

[Riezl]

Hi @tommyqqt, we have also received your other post, which confirms that the no connectivity and speed issue has been resolved.

https://community.tpg.com.au/t5/Broadband-Internet/Download-speed-slower-than-upload-speed-NBN-50/m-...

Should you need any assistance, feel free to message us. Thank you.