Our Engineering Team is still monitoring this case and we have forwarded your message, @robertsonklan6.
You will be contacted by the case engineer within the day to discuss how this will progress. Apologies for the inconvenience.
Hi @robertsonklan6, we can see that the issue has been lodged to NBN Co. who has booked a technician for Friday, 20 December 2019, 8:00 AM - 12:00 PM to further investigate.
Our Engineering Team is closely monitoring this and the case engineer will contact you once the final report is received from the technician.
Let us know should you have further queries.
Our record shows that the case engineer tried to contact you yesterday, but to no avail. We'll make sure that your case will be monitored and you will be provided timely updates where possible.
We apologise for the inconvenience.
The assigned Engineers handling this case tried to contact you earlier today to provide the details of the fault progress unfortunately no avail. We'd like to reschedule another call, please confirm your active contact number and preferred time.
Hi, my internet has been dead since 17/03/2020. I have tried all troubleshooting steps from the website, but have had no success. I am supposed to be working from home. So please help. I tried calling TPG support but no one picked up after 1 and half hour of waiting. Please help ASAP