No internet

Level 1b

Hi my name is partoo jaffarie mobile number is XXXXXXXXXX. I’m having an issue connecting to internet from last night and even cannot get through technical support team can you please help me thank you


Hi @Fjaffarie


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In your case, our Tech team guided you on how to configure the modem for it to communicate with the ADSL server.