No internet

Joansang
Level 2
Wifi Comnected but no internet
1 REPLY 1
BasilDV
Moderator

Hi @Joansang

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers have lodged a fault with NBN Co and their attending technician managed to restore your service after resolving the fault within the network.

 

BasilDV