Hi @Sophmal,
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
Troubleshooting no internet connection
In this particular case, we've seen that there has been a recent outage in your area affecting the service not to work which last for 6 hrs, at the moment the service is connected to our network.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Regards,
