No internet

SOLVED Go to solution
Sophmal
Level 2
My NBN has dropped out again
Sophmal
Level 2
Where is the chat bot?
Shane
Moderator

Hi @Sophmal,

 

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection
 

In this particular case, we've seen that there has been a recent outage in your area affecting the service not to work which last for 6 hrs, at the moment the service is connected to our network.
 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards, 

18lucky
Level 2
No internet connection
Noosh
Level 2

we have no internet 

Noosh
Level 2

yes modem is conected

Noosh
Level 2

done

Noosh
Level 2

yes all cables are now conected

hannahb94
Level 2
The modem is in correctly and its on. I'm at home
Saddles
Level 2
I am at home and modem is connected