We checked the account and learned that your service was not affected by an outage.
We've tested the line and it shows a possible fault within the NBN network.
This has been raised to our Engineering team for further investigation and updates will be provided within 24 to 48 hours via SMS or phone call.
Are you able to check your service? Based on report from NBN Co., their attending field technician has replaced the faulty hardware that affected your service.
The modem/router now shows that it is online. Could you confirm this?