No internet

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Jettan1013
Level 2
Yesterday around 11am my internet suddenly disconnected. Now there are only two blue lights on, and no flashing.
1 ACCEPTED SOLUTION

Accepted Solutions
Jettan1013
Level 2
Yes, the problem has been fixed. My internet is back.
Thank you

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5 REPLIES 5
BasilDV
Moderator

Hi @Jettan1013

 

We checked the account and learned that your service was not affected by an outage.

 

We've tested the line and it shows a possible fault within the NBN network.

This has been raised to our Engineering team for further investigation and updates will be provided within 24 to 48 hours via SMS or phone call.

 

BasilDV

Jettan1013
Level 2
Just received this:TPG: Our wholesaler NBNCo is investigating an outage in your area which may be affecting your NBN service at UNIT 11, 14 WARIALDA ST, KOGARAH NSW 2217 (LEVEL G, BG 1). We'll send updates. For more info: tpg.com.au/nbnoutage Opt Out: tpg.com.au/outage/NHGE6PC
BasilDV
Moderator

Hi @Jettan1013

 

Are you able to check your service? Based on report from NBN Co., their attending field technician has replaced the faulty hardware that affected your service.

 

The modem/router now shows that it is online. Could you confirm this?

 

 

Jettan1013
Level 2
Yes, the problem has been fixed. My internet is back.
Thank you
BasilDV
Moderator

Thank you for confirming, @Jettan1013.

 

Have a good day! Smiley Happy