Hi @adiclemente ,
Welcome to TPG Community!
We were able to locate your account and tested the line remotely.
We're able to detect a fault within the copper network, which caused the issue with your service.
We've escalated the case to our Engineering team and a technician will be requested to help us resolve the issue. They will provide you with the updates within 24 to 48 hours once available.
If you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
You're welcome, @adiclemente
Looking at our records, the issue has been raised to Telstra already. An SMS was sent to you informing you as to when a Telstra technician can check/repair your line.
Additional updates or information about the outcome of the Telstra visit will be provided directly by our Engineering Team.