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No internet

Level 1c

My internet dropped out today and have been told its an NBN issue. It appears i may have no internet for the weekend which is so frustrating, i contacted help desk today and have not recieved any update (sms or email). I need the internet for my work, it really is unacceptable.


Hi @georgekouts,


We apologise for the inconvenience.


We've reviewed the account and learned that there was an issue within the NBN account, which is why the service was not working.


It appears that the NBN account has been restored and the internet is working within specification.


Should you require further assistance, please let us know.




Level 1c

Hi Basil, thanks for your email however i have no internet for 3 days now so i'm not sure we you got your information from. I'm currently waiting for TPG to call me back to attempt to sort the problem out.


Hi @georgekouts


Apologies for the interruption to your service. Based on the recent interaction on your account, the issue has now been raised to our Engineering Team for further investigation. 


An update should be provided within the next 24hrs. 


For further queries, please don't hesitate to let us know.