Hi @imogenaorr,
Welcome to TPG Community!
We have located the account using your community details and we can see that our Engineering Team has been in touch. As per checking, they have booked a TPG technician to further investigate the issue and the schedule has been discussed during the call.
The team is closely monitoring your case and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, feel free to message us. Thank you.
