For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case, we have identified a fault on the NBN network, thus an NBN technician has been booked to fix this.
Apologies for the inconvenience this issue is causing you, @39monfarville.
Your concern has been coordinated to NBN Co. and we can see that another technician has been booked to completely fix the fault on the network.
Further updates will be provided via SMS or phone call.