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Unable to get internet access and have been told it is a nbn

Level 2

I cannot connect to the internet and have been told it is an NBN problem but they cannot send a technician out for 3 weeks which means I will have no internet for 3 weeks.  Any suggestions on who I can complain to or how I can get a technician out earlier 

Level 2

Hi @Alexhutton,


Are you by any chance affected by an NBN outage?

You can check it here by simply putting your address.


Hi @Alexhutton,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, an NBN technician has been booked to fix the issue.