No internet

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Level 1a
I have not had internet for 3 days, I have unplugged the modem 3 or 4 times and tried a different phone/dsl connection line with no success... I have currently been on hold for 19 minutes on the tech support line.
1 REPLY 1
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Moderator

Hi @mica1952,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

In your case, we have identified an issue with the NBN network and an NBN technician has been booked to fix this.