No internet

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Level 1a
Level 1a
TPG will not respond to emails or phone. My internet has been out for 3 days now!!!
I need this problem resolved ASAP.
I can’t do my work
1 REPLY 1
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Moderator

Welcome to the Community @CJW

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, our Engineers lodged a fault with NBN Co and their attending technician managed to replace the faulty connector and restored your service.

 

BasilDV