Internet down

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Level 1
Hi,
Anyone else having internet connection issues in Karrinyup WA? We have had no access for over 18hours.
1 REPLY 1
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Moderator

Hi @DeeS

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and customers may visit our Service status page for ADSL outage updates.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV