No internet

Level 1c
Wifi Comnected but no internet

Hi @Joansang


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


In your case, our Engineers have lodged a fault with NBN Co and their attending technician managed to restore your service after resolving the fault within the network.