No lights on black NBN box

[Cath74]

Hi,
Just got home from work & the internet isn't working. No lights at all showing on the black NBN box. Can see lights on the modem. I have tried plugging the NBN box into a different power source but still no green lights showing, not even the power light. Have just had a big storm sweep through Sydney so suspect a surge has taken the box out? What do I need to do? Many thanks in advance!

[BasilDV]

Hi @Cath74 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and escalate this to the relevant team if necessary.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV

[Cath74]

Thanks for your quick response and answer. Look forward to hearing from a Technician shortly 😀