No nbn Internet

[dhruvsingh2512]

From yesterday morning I am not able to use the Internet services ,Internet light is off other lights are working.i have checked the maintenance site it’s not there ,what could be the issue then?

[Riezl]

Hi @dhruvsingh2512,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

In your case, we have identified an issue with the NBN network and we have arranged an NBN technician to fix this.