No nbn internet connection

[marshalllin]

Hi support, I lost my internet connection since 4pm yesterday. My account number is XXXXX. NBN modern online led keep flashing ， other three leds are solid. Can u please help?

*Note: Post has been edited to hide your customer ID for security purposes.

[Will]

Hi @marshalllin 

Welcome to the Community!

We ran tests and the results showed that the NBN box is offline which mirrors out the status of the lights on the device. This needs to be raised to NBNCo for repair. I have escalated this issue to our Engineering Team for assistance. Once an update is available, you will be contacted via SMS or phone call.

Regards,

Will

[marshalllin]

Thanks Will for your help, do you want me raise a ticket to NBNCO?

[Will]

Hi @marshalllin 

We'll be the one to raise it to NBNCo. One of our Engineers will notify you of the status.

[marshalllin]

Thanks, the issue has been resoved after replace the NBN connection box.

[Will]

That's great news, @marshalllin.

I can confirm that the service is indeed working. Don't hesitate to contact us if you need further assistance.