TPG Community

Get online support

No service after storm yesterday pm. Need some help. All the checks completed here.

SOLVED Go to solution
kezzarob
Level 2
 
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @kezzarob

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

We have also not detected any signal on your line thus, we have raised the issue to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @kezzarob

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

We have also not detected any signal on your line thus, we have raised the issue to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G

View solution in original post