TPG Community

Get online support

No wi-fi and NBN red light on connection icon. Is this an NBN issue or a TPG issue

Level 1

On Monday our power was off for the day as a new pole was installed. After returning to power my wi-fi isn't working.  I don't know if it is a co-incidence with power being off.   I have unplugged all land line, NBN and modem and started everything but no change.  The "Connection" icon on the NBN device is solid red. Is this a NBN problem or a TPG problem? Who should I contact if it is NBN?

I have rung TPG support and they are referring to NBN technician.  They will get back to me tomorrow.


Hi @Marilyns 


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?