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Not getting the right speed

Level 2

Hi Team,

I have the NBN FTTN Broadband SL Bundle 100 plan on January this year. The promised max speed I can receive is around 66Mbps, for the beginning I am still be able to get quite a good download speed around 40 to 50 Mbps. But recently I found out that the download speed has been reduced dramatically to only 14 to 18Mbps. This is obviously is not what I pay for. Would the team be able to help me find out what caused this low speed issue? Thanks.


Hi @ctms619


Welcome to the Community!


We were able to locate your account using your community details and detected a possible fault within the NBN line after running some tests.

This has been raised to our Engineering team for further investigation and updates will be provided within 24 to 48 hours.