TPG Community

Ask, answer and talk about our products

Off-peak hours

Highlighted
Level 1b

My account was recently throttled when I exceeded my quota (bloody grandkids!). I noticed that the throttling kicked in at 0800 rather than 0830 (as specified in my plan). The times must be local times rather than EST because otherwise those in WA would be really screaming.

 

Anyone know why this might have happened?

 

Anyone know how to test for whether you're in peak or offpeak when they both run at the same speed? (Apart from downloading lots of data I mean.)

1 REPLY
Moderator

Hi Gabby,

 

Throttling should kick in at 8:30 if that's what is stated on your plan. Let me have a quick look on your account to check this. Send me a PM, need to have your TPG account.