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Off peak internet slow

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Level 1a
I’m on an NBN50 plan. I have used up my peak times usage of 50,000mb so my speed has been slowed during peak times, however I have only used 11,000mb of the off peak 50,000mb and still cannot download anything during these off peak times. The speed is pathetically slow.
Please assist me in addressing this as it is becoming incredibly frustrating that I am getting so ripped off.

Thankyou