Over the past few months, I have had many problems with the reliability of TPG email. Many emails are not being delivered, and in most cases, (probably an even worse problem), I'm not receiving any delivery notification failures. The problems seem to be most prevalent when sending to Optus and Gmail accounts. I think Optus is working ok now, but Gmail is still giving probolems. The Gmail problem is not affecting all Gmail accounts, as we can reach some users. I have also had reports from others (again mostly on Optus and Gmail), that they have sent me emails that are not arriving, and they are also not being notified of the delivery failure. I have checked that the missing emails are not present at the TPG Post Office, and are not in junk folders. To add to my concerns, I am regularly getting "Cannot connect to server" errors from both Outlook (Windows 10 PC) and iPhone, plus the problem with the TPG mail server expired certificate, which has been fixed but was not a good situation. I have been a happy TPG customer for around 20 years, but as I use email as an important tool for communications, I need to know that emails are delivered, and I am starting to lose faith. Can someone advise if there are known problems with the TPG mail system, if anything is being done to address them, and what sort of timeframe we are looking at for resolution? Thanks.
