Ongoing terrible internet since storm

[Rachael3146]

Hi TPG team,
Our entire street has had terrible internet as have we since Jan Melb storms. The connection is completely unreliable, cutting out in middle of meetings etc. We have received messages that our ticket is cancelled - please don’t cancel our ticket until the problem is fixed!! Please fix it asap!!!

[Ahra_G]

Hi @Rachael3146,

Kindly check if your service is affected by an outage. 

• How to Check for NBN Network Outage
• TPG service status

If your service is still not working, but not affected by an outage. Please send me a PM with your TPG username or customer ID number to assist you accordingly.

Thanks! 

Ahra_G

Hi TPG team,
Our entire street has had terrible internet as have we since Jan Melb storms. The connection is completely unreliable, cutting out in middle of meetings etc. We have received messages that our ticket is cancelled - please don’t cancel our ticket until the problem is fixed!! Please fix it asap!!!

[Shane]

Hey, Rachael3146.

Just checking should you require assistance? If so please send us a your account details (Username/Customer ID together with the address on file).

Regards,

 

Hi TPG team,
Our entire street has had terrible internet as have we since Jan Melb storms. The connection is completely unreliable, cutting out in middle of meetings etc. We have received messages that our ticket is cancelled - please don’t cancel our ticket until the problem is fixed!! Please fix it asap!!!