Only 3 lights

[Christine]

Hello, I’m having trouble with my wifi connections, there is only the power, 2.4G and 5G, only 3 is lighting up and the Wi-Fi does not work. It has been days since this happened so really need some support.
Thank you

[Ahra_G]

Hi @Christine,

We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.

• How to Check for NBN Network Outage
• TPG service status

If it's not listed, you may proceed on following the steps from this article: 

• Troubleshooting No Internet Connection

If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.

Thanks! 

Ahra_G

Hello, I’m having trouble with my wifi connections, there is only the power, 2.4G and 5G, only 3 is lighting up and the Wi-Fi does not work. It has been days since this happened so really need some support.
Thank yo