We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.
If it's not listed, you may proceed on following the steps from this article:
If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.
Hello, I’m having trouble with my wifi connections, there is only the power, 2.4G and 5G, only 3 is lighting up and the Wi-Fi does not work. It has been days since this happened so really need some support.