Only getting max 50mbps downloads on 100mbps plan.

[ssimpson085]

Hi all,

This morning I uprgaded from TPG's 50mbps plan to their 100mbps plan & got the notification that the upgrade was completed about 12.20pm. In Sydney's Inner-West, on HFC connection.

I'm yet to see my download rate go above 49mbps, and it periodically drops right down to a few Kbps.

Admittedly this is an improvement over the 35mbps I was getting previously, but I'm still not getting half the speed I was expecting.

Is there some sort of delay in the download rate improving, or am I now paying an extra $10 a month for the service I should've been getting on the 50mbps plan?

[kate_]

Hey @ssimpson085, we want to make sure you're getting the best speeds out of your plan.

Send me a private message, we'll get to the bottom of what's going on.