Outage Ascot Vale

Griffomania
Level 2

Hi There,  No internet in Kent St vicinity of Ascot Vale since 8am yesterday.  Jemena cut the power for 8 hours to perform "critical works" and all this was notified to us two weeks in advance.  Power was restored 4pm yesterday after Jemena works complete, but NBN never came back on.  NBN say that it was "unplanned" from their perspective, ie, they didn't know about it.  So looks like a ** up between Jemena and NBN.  Multiple properties affected.  NBN say they are "working on it" but that communications should be maintained via TPG.  I don't even see this outage listed?

3 REPLIES 3
BasilDV
Moderator

Hi @Griffomania

 

Is the outage listed here?

 

If not, please shoot me a PM with your TPG username or customer ID number to check on this further.

 

BasilDV

Griffomania
Level 2
It is, but they are saying get updates from TPG. There is zero information on how long it’s likely to take.
BasilDV
Moderator

I see.

 

Shoot me a PM with your TPG username or customer ID number to check on this further.

 

BasilDV