Hi @georgemak62 ,
We would love to help and get this sorted out, send us a Private Message with your account details (Username/Customer ID together with the address on file).
We also recommend to check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
Let us know how it will go.
Is there an outage in Brisbane
I’ve had no internet nbn for 2 days