Outage

[mark0973]

Hi I received a mbn outage notification at around 9am and the net has been down ever since. I checked the link to NBN and it says it will be rectified by 4pm but I still have no connection

[garythomann13]

Suggest providing more information.  Location suburb and/or postcode. 

Start logging date and time drop outs occur.

[Ahra_G]

Hi @mark0973,

For connection issues, we recommend to check out first if there's an outage on our Service Status page. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If you still do not have connection, let us have your Customer ID or username via private message so we can check the status of your service.

Regards,

Ahra_G