Thanks for raising this to our attention and we apologise for the inconvenience.
We were able to locate your account using your community details and checked the escalated ticket.
The no connection issue started on the 9 Mach 2021 and was resolved on 29 March 2021.
We'll forward this to our Engineering team to assess the ticket and request for a billing adjustment for the days that you are not able to use the service.
Let us know if you need further assistance.