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Outgoing e-mails labelled as spam and not sent

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Level 2

I have been receiving the following message while trying to send e-mails from my
Apple Mail account:
Sending the message content to the server failed.

The server response was: [TPG-S02] [0119U2Bd003825] Message rejected as it
appears to be spam. Use SMTP AUTH, PostOffice, or contact the Postmaster Team
<postmaster@tpg.com.au>

Select a different outgoing mail server from the list below or click Try Later to
leave the message in your Outbox until it can be sent.

 

'Try later' does not work. What can I do to restore my outgoing e-mails?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi @Pedro,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and refreshed the connection remotely.

 

Please check if you are still going to receive the error message when you send a Mail.

 

Let us know how it goes.

 

Cheers!

BasilDV

View solution in original post

Highlighted
Level 2

Thanks BasilDV

 

It worked! No spam labelled outgoing e-mails now. Thanks.

 

Pedro

View solution in original post

5 REPLIES 5
Highlighted
Moderator

Hi @Pedro,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and refreshed the connection remotely.

 

Please check if you are still going to receive the error message when you send a Mail.

 

Let us know how it goes.

 

Cheers!

BasilDV

View solution in original post

Highlighted
Level 2

Thanks BasilDV

 

It worked! No spam labelled outgoing e-mails now. Thanks.

 

Pedro

View solution in original post

Highlighted
Moderator

Thank you for the confirmation @Pedro.

 

Let us know if you need further assistance.

 

Cheers!

BasilDV

Highlighted
Level 1c

Hi - I have the same problem with at least 2 of my email addresses.

Emails being flagged as spam by the receiving server.

I also can't send emails through TPG postoffice, even with myself at the recipient. In this case, I get the message that the email address is not valid.

I don't want to list the email addresses here but hope you can look these up.

 

Thanks

Highlighted
Moderator

Hey @robertjw.
 

I'm sad to know that you're having issues with your emails. Please send me your account together with the affected  email addresses, I would love to help and get to the bottom of this.
 

In case you need a reference: 

How do I private message (PM) in the community.

 

Regards,