TPG Community

robertjw · ‎13-07-2023

Hi - can you check that the payment made on 13 June 2023 is the last amount for interent access, due to ending my internet account with TPG. I still retain the email address of robertjw and kerrieaw. Note that I have made a seperate enquiry today to retain the kerriewa address. Thanks

robertjw · ‎13-07-2023

Hi - I have 2 email addresses with TPG that I am paying for annually. Can I add a third address to those that I "own", which is currently in use by me at TPG? I have a week left with TPG and want to transfer this third email address to be accessible through my new provider.

robertjw · ‎19-06-2023

Hi thanks for the follow up. I have emailed your accounts team in reply to TPG's email.

robertjw · ‎19-06-2023

Thanks. It is my interent acoount that I am transferring, which is under a different username.

robertjw · ‎19-06-2023

Any time from now is good.

robertjw · ‎19-06-2023

Hi, I have opened an account with another ISP due to them offering the FTTP upgrade. I am retaining my email only accounts as advised yesterday. What confirmation do I need to provide to TPG to ensure I am not paying 2 ISP accounts? Thanks

robertjw · ‎18-06-2023

Hi - I need to check that 2 of my email only accounts will definitely be usable when I change provider from TPG to another ISP, that is actually part of the NBN FTTC to FTTP upgrade process. I have been paying for these for about 12 years now for no reason, due to some ongoing confusion at TPG technical support. Best that I PM someone with the actual address names, rather than publish them here, for security. Accordingly, can a moderator respond to this post and allow me to PM my details?

robertjw · ‎03-06-2023

Hi - I know these are scam emails, but I get these continuously. Like a few times a week. And so does my wife, who doesn't have an account with TPG. Anyway to filter these out? And any way to filter out scam emails about packages waiting for me? - I have rules set up, but there are so many.

robertjw · ‎03-06-2023

Its been over a year now since the NBN advised I can get the fttp upgrade and I registered for the upgrade. Any news yet?

robertjw · ‎15-05-2023

Any updates for Warriewood NSW yet? Or is it not happening? It's been a year now since NBN advised I was able to upgrade.

robertjw · ‎01-03-2023

As above Narrabeen, NSW 2101 for the last hour But OOKLA shows just over 100 download speed. Latency is 6/47. Anything I should know about?

robertjw · ‎01-03-2023

I just got yet another reminder letter in the mail from the NBN that I can get an upgrade to FTTP. I have been "registered" for the upgrade with TPG since June last year. Is the NBN telling me something I can't get?

robertjw · ‎06-02-2023

Hi - any updates on this yet?

robertjw · ‎04-01-2023

Any progress on this @MagnaJC ? Seems to be no priority given by TPG at this stage, from what I can see. Maybe some has got this to happen at their address. Got me by the proverbial, since we all know how well any technology change goes with telecom companies. If it was FTTC to FTTC would be OK but FTTC to FTTP - too hard.

robertjw · ‎11-12-2022

No. I've been waiting patiently since June, when I was apparently "registered" by TPG after I was contacted by the NBN. I haven't gone elsewhere yet because I can't contemplate my house's connection being unusable for a period with the inevitable IT issues that happen when you go elsewhere. Early next year I may be able to have the house not working for however long it takes the sub contractors to sort any connection issue. I've basically given up - it's been so long for any communication to come back from TPG. This thread is marked as Solved. I wonder why?

robertjw · ‎05-11-2022

I regsitered in June, when I got approached by several other ISPs, offering a free upgrade. Looks like a free NBN FTTP upgrade is not available after all? Could just pay $3100? Yeah nah.

robertjw · ‎05-11-2022

Looks like that is the best action to take. TPG's response to upgrade requests is glacial.

robertjw · ‎26-10-2022

When is this going to proceed. I registered back in June this year and there has been no news since then. I have asked several times since then and there is no advice of any progress. Does TPG intend to provide this upgrade path which is offered by other ISPs?

robertjw · ‎24-09-2022

No better after changing email. Emails bounce using TPG postoffice. Same outcome for this email and the other I use.

robertjw · ‎24-09-2022

Hi - as the header. I have had this happen before and the postmaster corrected the issue. I changed my password to try to resolve, but still need more help Message is shown below: Diagnostic-Code: SMTP; 550 5.7.1 Unfortunately, messages from [203.12.160.53] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [CO1NAM11FT031.eop-nam11.prod.protection.outlook.com]

robertjw · ‎23-09-2022

Please chase this up for me as well. It's been over three months now since I was registered for the upgrade.

robertjw · ‎23-09-2022

Hi Scott/Shane - no clear answer. It's been over three months now. And I did not get an alert that Scott had replied to me. Strange. Maybe the best action is go to another ISP. I am unwilling to at the moment because I can't risk my connection being down for days if thing go wrong.

robertjw · ‎03-08-2022

Thanks Basil. Just getting impatient with the lack of a clear upgrade path, especially since my area of Sydney is being targetted by multiple other ISPs who offer a free upgrade to FTTP in a 1 to 3 week time frame.

robertjw · ‎31-07-2022

Is TPG going to set up their own network, outside of the NBN? They seem to be the only major ISP now who is not listed on the NBN website or have a plan to provide their FTTN and FTTC customers an FTTP upgrade path.

robertjw · ‎27-07-2022

Thanks Basil - as far as I know I have registered my address over a month ago

robertjw · ‎27-07-2022

Hi - would that social media announcement be through Facebook?

robertjw · ‎19-07-2022

Myself, like others I see posting here, are wondering where this is going. Is it this year, next year, next month etc? There is no solid information on the TPG websites - just replies in this community to register for the upgrade and we'll get back to you. Other ISPs suggest they will get the change made if you start a plan with them. Is it actually going to happen or is it just a teaser from the NBN?

robertjw · ‎30-06-2022

Yes - I have got am email fron NBN that states the upgrade is available for my address.

robertjw · ‎30-06-2022

Is there a timeframe yet? Other retailers suggest that they are ready to process the change at my address, but is there a holdup with all retailers, including TPG? Or is it just TPG putting a plan together?

robertjw · ‎24-06-2022

Ok OK - so that means no one actually has the upgrade available yet?

TPG Community

About robertjw

Re: Confirmation required for transfer NBN to another ISP.

Reserve email address

Re: Confirmation required for transfer NBN to another ISP.

Re: Confirmation required for transfer NBN to another ISP.

Re: Confirmation required for transfer NBN to another ISP.

Confirmation required for transfer NBN to another ISP.

Using email only accounts

Continuous emails demanding I update my TPG billing details

Re: FTTP from FTTC upgrade now available

Re: Free Upgrade to FTTP

Extremely show internet at 2101, not showing on outages page

Re: FTTP UPGRADE

Re: FTTP from FTTC upgrade now available

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: FTTP UPGRADE

Re: NBN FTTN to FTTP Upgrade Suburb

Re: FTTC Fibre Upgrade.

Re: Can't send emails to Outlook addresses due to being on block list

Can't send emails to Outlook addresses due to being on block list

Re: FTTP from FTTC upgrade now available

Re: NBN FTTN to FTTP Upgrade Suburb

Re: NBN FTTN to FTTP Upgrade Suburb

Re: NBN FTTN to FTTP Upgrade Suburb

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: Upgrading to nbn® FTTP with a higher speed plan

Re: FTTP from FTTC upgrade now available