Thank you Shane.   So I gather you aren't going to be the new case manager? Or maybe?? I did mention to Jhoey (and that Patrick) that I would be phoning my bank today for two reasons. Firstly, asking why aren't ALL transactions successful and unsuccessful shown on statements. Secondly I want statements for the bank account applicable for August, September and October showing ALL transactions  successful and unsuccessful shown. I also want a statement of any and all "insufficient funds" notices or whatever that were sent to TPG during those months. The reason I'm telling you this is that when I phone my bank I could be on hold for 30 minutes plus and TPG still has illegally disabled my home phone for outgoing calls!! I cannot use my mobile because it is faulty because it ill randomly and very rapidly open and close apps on my phone making it unusable until I can at least kill any apps open, clean my phone of any cache left by those apps and even then I only have very limited time I can use it before it goes nuts again randomly opening apps! So even if I could phone my bank there no way I could reliably stay on hold for 30 minutes plus!   So I need TPG to re-enable my home phone service - which by the way I have paid for for the past two months - so that I can phone my bank and arrange for the COMPLETE bank statements request by your customer relations. So, unlike Patrick, I trust that you have commonsense and will see that my home phone service IS re-enabled so I can contact my bank ASAP.   Regards,   Mark ... View more

Well after hours of messaging back and forth the original case manager Patrick Jordan still refuses to re-enable my home phone service. This is despite me providing him with the details of my last two months home phone service payments. So I was and am still not able to fax off an urgent request for 4 prescriptions from my Doctor that I need as I cannot get an appointment to see him for 3 weeks!! The only positive from those hours yesterday was that Jhoey said he would do as I requested was arrange for a different case manager to Patrick Jordan for me. ... View more