Over this inconsistant SLOW internet service. Fix it please.

[a_dyson]

Guys, 

I have been dealing with an ongoing issue with TPG/NBN about speed now for well over 1.5 years. Recently I opted to jump up a speed to resolve the issue (under the suggestion of TPG rep). This has not worked and my speed is just getting slower and slower. I am now on worse speeds than I was under the 25 plan and I am on a 50 plan. 

Now my upspeed is just stupid to the point my phone calls are dropping out and the other end cannot hear me.

I have completed all tests it is not my end.

Fix your bottlenecking at the local node or fix the cables to my premises.

I completed 3 speed tests and speed test 1 gave me 8Mbps down and 3.66Mbps up, test 2 gave me 14.62 down and 4.46up, test 3 gave me 15.8 down and 4.4up.

Tests completed with no other load on the network and hardwired connection only.

[Anonymous]

Hi @a_dyson,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community