Packet Loss

Ghost
Level 2

I've been experiencing frequent packet loss over the past few weeks. I'm not sure if it's the modem or the line.

5 REPLIES 5
Ghost
Level 2

These were the results of packet testing using WinMTR

WinMTR Statistics

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
ARCHER_VR1600V21235121612353619
10.20.20.21321215119143087021
203.29.134-122.tpgi.com.au3119111605328096
203-220-35-78.tpgi.com.au21241122353777934
10.226.13.20564101830418617
10.226.13.1331180114753053426
210-185-70-18.tpgi.com.au212301209531521105
www.tpg.com.au21215119153090215
david64
Level 11

Hi @Ghost . Are you doing this on ethernet or wifi computer? The response time from Archer should be nearly always 1msec.  

Ghost
Level 2

@david64 wrote:

Hi @Ghost . Are you doing this on ethernet or wifi computer? The response time from Archer should be nearly always 1msec.  


WiFi. Unfortunately ethernet isn't possible with my setup.

david64
Level 11

Hi @Ghost . 

 It could be interference. On your wifi device, what is the signal strength and what speed do you get on the connection? Does it improve as you move closer to the router?

Here's an article on improving wifi connection.

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

On your Windows computer with wifi, you can use the following to check what networks might be interfering.

netsh wlan show all

There may still be external network issues.

 

Ghost
Level 2

@david64 wrote:

Hi @Ghost . 

 It could be interference. On your wifi device, what is the signal strength and what speed do you get on the connection? Does it improve as you move closer to the router?

Here's an article on improving wifi connection.

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

On your Windows computer with wifi, you can use the following to check what networks might be interfering.

netsh wlan show all

There may still be external network issues.

 


I use 5 GHz since 2.4 Ghz has bad interference. I tested a few devices on 5 ghz and the results are mixed.

 

PC signal is 71% about 6 percent packet loss at modem level, great speed 50mbps.

Laptop signal is 41%- 50% although it's next to the PC, packet loss is at 1 percent but speeds and ping fluctuates badly. When getting closer to the modem the speeds are better but still highly inconsistent and fluctuating.

My phone has better speeds than laptop but still fluctuates.

 

Below are images of laptop signal using wifi analyzer. 

Untitled.jpgUntitled2.png