TPG Community

Get online support

Packet loss 10% and higher

Level 2
Level 2

Hi, Lately I have been experiencing bad packet loss and terrible connection.


Not sure what it is, TPG usually give a heads-up when there is maintenance.


But this packet loss is very frustrating, any idea on how to fix?

Level 15

Hi @bil . What type of NBN connection do you have?

Are you just using ping command to determine 10% or some special software?

What ip address are you testing that gives packet loss?

Are you using wifi or ethernet connection to router?

Can you test from your device to router ( and to